We are professional at all times and treat our patients and our staff with empathy and compassion.

1. Professional at all times.
2. Treat patients with empathy and compassion.
3. Give prompt feedback.
4. Give patients and associates a say in decision making when planning care and treatment.
5. Respect individual preferences and diversity.
6. Respect the patient right to make health decision and choices.
7. Recognise needs before making recommendations.
8. Allow patients to comment, ask questions, and a complain about issues that pertain to their healthcare.

 

Our behaviour is ethical, and we treat people with respect & dignity.

1. Honest and transparent in dealing with others.
2. Uphold the highest level of trust, reliability, and ethical conduct.
3. Lead with integrity.
4. Treat others with respect and dignity.
5. Accountable for our actions.
6. Walk the talk.

 

We continuously improve to ensure that we offer relevant and quality services to our patients.

1. Engage in quality improvement projects.
2. Identify and exploit opportunities.
3. Continuously improve.
4. Understand and use the latest technology.
5. Uphold international standards.